Jacksonville: Customer Service ExcellenceJune 25-26, 2013

Date: June 25-26, 2013

“Jason Young is indeed a rare breed when it comes to developing leaders. His practical yet effective approach is highly contagious and will ignite any organization with long-term, positive, measurable benefits.”

Jim Wimberly, COO & Executive Vice President
Southwest Airlines

Click here to learn more about Jason.

Dr. Amanda Cecil is in her eleventh year on the Indiana University’s Tourism, Convention and Event Management faculty. Dr. Cecil’s professional career started in association and corporate event planning. She also spent time working in business travel management, customer service, destination marketing, collegiate sport management, and convention and special events planning. She also collaborated with the Indiana hospitality and tourism community to create the 2012 Super Service Program that was launched during the 2012 Super Bowl. To date over 20,000 individuals in the hospitality community have taken the training program.

Amy Vaughan -  A faculty member at Indiana University’s Tourism, Conventions and Event Management department, Amy Vaughan teaches courses in attraction and destination management. Vaughan previously served as the state tourism director for the Indiana Office of Tourism Development for more than seven years. She has been recognized as a Distinguished Darden Professor from Purdue University, and was awarded the “40 Under 40” designation from the Indianapolis Business Journal.

Dr. Carrie Burton is a professional organization performance consultant with over 25 years of instruction and facilitation experience. With expertise in learning theory, emotional and social intelligence, future planning and organization development, she has assisted organizations of all sizes in creating vision, strategic direction, and effective leadership behaviors for continuous improvement and success.

Dr. Burton’s doctoral preparation in Leadership Development included a focus on adult experiential learning theory and culminated in a thesis on the adaptive learning style of classroom teachers. With a thorough grasp of adult learning, additional study in emotional and social intelligence led to certification to administer the Emotional and Social Competency Inventory, an instrument designed to measure the strengths of leaders and provide a reliable foundation for coaching and professional development of competencies proven for success. This expertise coupled with enthusiastic communication skills helps Carrie facilitate effective sessions that motivate and inspire participants.

Dr. Burton’s experience includes: 10 years of high school classroom teaching and leadership of school-wide improvement planning processes; 5 years as adjunct professor of education at Indiana University Southeast and assistant professor at Bellarmine University, both in the Louisville, Kentucky region; over 8 years of organization development consulting, with two years as internal consultant at a large regional travel management company. In 2006 she formed Productive Learning LLC and her client list includes both large and small, for and not-for-profit organizations representing various service industries, healthcare and manufacturing.

Event Overview

We are pleased to highlight representatives from leading organizations that are recognized specifically for their superior customer service. Please check back soon for more details.

Who Should Attend?
This workshop is for all employees in your organization–whether you interact directly with customers or lead a team within your organization, you are responsible for the customer experience. Allow experts to train, motivate, inspire, coach and provide valuable takeaways for you and your team to employ immediately as you focus on the importance of superior customer service for 2 full days.

Our Day 1 presenter, Jason Young has been called a “rare breed” when it comes to developing leaders and customer service initiatives. As a former senior-level manager at Southwest Airlines, Jason learned the value of a successful workplace culture. During his 10-years with the airline consistently rated No. 1 in customer service and employee satisfaction, he was a key driver in creating and developing the company’s innovative training programs for its successful leadership and customer service culture that have become renowned in the business world today. Capturing the innovative strategies and tactics he created at Southwest Airlines, Jason offers insights and practical information that can be implemented immediately.

YOU WILL GAIN:

• Inspiration from Top Experts
• Knowledge on how you can deliver the best customer experience
• Tools for immediate implementation
• Effective Strategies from experts
• Advice tailored to you and your industry

We will be closing our workshop with an exciting Panel Discussion where experts both local to Jacksonville and from around the country will be available to discuss hot topics and answer your individual questions.

Event Glide will provide each participant with a certificate of participation as well as the opportunity to receive Continuing Education Units (CEUs).

Bring your team to this event! Call us to ask about special group discounts.

AGENDA:

Explore Further: Visit Jacksonville

For questions, please contact us: (855) 345-4331 x701

Here are 5 reasons you should register now to attend the Success Series, CUSTOMER SERVICE EXCELLENCE WORKSHOP:

• If you register during our early bird timeline (before February 25th), you’ll save $100 off your registration!  The Customer Service Excellence workshop is taking place in Jacksonville, Florida on June 25-26, 2013 Register Today!
• Event Glide will provide each participant with a certificate of participation in our Success Series, Customer Service workshop as well as the ability to receive Continuing Education Units (CEUs) provided by the University of North Florida.
• Learn from Experts – We are excited to highlight Jason Young, a former senior-level manager at Southwest Airlines. Jason Young, the author of Culturtopia, has been called a “rare breed” when it comes to developing leaders, teams, and customer service initiatives. With registration, you will receive a copy of Jason’s book.
• Tools will be provided for immediate and effective implementation, and attendees will gain specific advice, inspiration and motivation.
• We will be closing our workshop with an exciting Panel Discussion where experts both local to Jacksonville from around the country will be available to discuss hot topics and answer your individual questions.

Justify Your Attendance at the 2013 CUSTOMER SERVICE EXCELLENCE WORKSHOP

You really want to attend this event in Jacksonville for several reasons, most importantly, because you recognize the value this event presents; however, several obstacles lay in your way.   How do you communicate the benefits of you attending this event to your organization, management team, etc. responsible for approving your professional development requests? We recognize the constraints of budgets, travel restrictions, and other prohibiting factors, and that is why we want to help you get to Jacksonville in 2013!

One of the best ways to get approval to attend a conference is to list the objectives and goals of attending the event and show how those objectives will be met by attending.  Below you will see a breakdown of some of the most significant objectives and goals that most attendees seek by registering for an event like this:

 Justify Your Attendance (PDF version)

For questions, please contact us: (855) 345-4331 x701